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Right of withdrawal

ART. 11. RIGHT OF WITHDRAWAL

11.1 In the event of a purchase on the Site, unless otherwise indicated, you do not enjoy the right of withdrawal provided for by art. 52 of the Consumer Code with reference to the Product or Products indicated in this article. In fact, on the Site are:

  • sold made-to-measure or clearly personalized goods
  • sold goods that are likely to deteriorate or expire rapidly
  • sold sealed goods that do not lend themselves to being returned for hygienic or health protection reasons
  • sold goods which, after delivery, are by their nature inseparably mixed with other goods
  • sold alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the Site
  • entered into contracts in which the consumer has specifically requested a visit from the Company for the purpose of carrying out urgent repair or maintenance work
  • sold sealed audio or video recordings (e.g. DVD movies) or sealed computer software
  • sold newspapers, periodicals and magazines (subscription contracts for the supply of such publications are not included)
  • concluded contracts at a public auction
  • provided accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities, in all cases with a specific execution date or period
  • provided digital content through non-material support (eg: sale of music in MP3 format).

11.2 If you are a consumer, you have the right to withdraw from the Product purchase contract without having to provide any reasons and without having to incur costs other than those provided for in this article within the term of fourteen calendar days ( Withdrawal Period ). The Withdrawal Period expires after 14 days:

to. in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;

b. in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or

c. in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.3 To exercise the right of withdrawal, you must inform the Company, before the expiry of the Withdrawal Period, of your decision to withdraw.

    11.4 You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period. This communication must be sent in the following way:

    • Email: fraimsrl@yahoo.it

    It should be noted that since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with you, it is in your interest to use a durable medium when communicating your withdrawal to the Company.

    11.5 In case of exercise of the right of withdrawal, you must deliver the Product to the registered office indicated in the epigraph to these General Conditions of Sale.

    11.6 The direct costs of returning the Products are at your expense as well as the responsibility for the transport of the same.

    11.7 If you withdraw from the contract, the Company will reimburse the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Company was informed of your decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that you have returned the Products using a carrier of your choice and at your own expense, the Company may suspend the refund until receipt of the Products or until you demonstrate that you have returned the Products, whichever is earlier.

    11.8 You are solely responsible for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal, where present , still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. The withdrawal also applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

    11.9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from handling of the asset other than that necessary to establish the nature, characteristics and functioning of the Product, the Company reserves the right to deduct from the redemption amount an amount equal to this decrease in value. The Company will notify the circumstance and the consequent reduced refund amount within 7 days of receipt of the Product, providing, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due to of the decrease in value of the Product.

    11.10 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. The Company will notify the user within 7 (working) days of receiving the Product, rejecting the request for withdrawal. The Product will remain at the Company at your disposal for collection, which must take place at your expense and under your responsibility.

    11.11 In the event of partial withdrawal from Multiple Orders, the amount of the delivery costs to be reimbursed in your favor will be quantified in proportion to the value of the Product subject to withdrawal. Therefore, if, for example, you have placed a total order of 200.00 Euros, which includes two Products, the first with a value of 50.00 Euros and the second with a value of 150.00 Euros, and you return the Product of the value of 150.00 Euros, you will be reimbursed for an amount equal to 75% of the delivery costs incurred. In any case, the amount of delivery costs to be returned will never exceed the amount actually paid.